Customer Service

HOW DO I ORDER?

We accept most credit and debit cards, Visa, MasterCard, Discover and Amex. You may also send and pay for flowers over the phone by calling us at our two different locations– Buchanan 269-409-
6090 or Dowagiac 269-782-9100.

In the case of a change of price, we will always contact you first to ensure that the price is acceptable and you would like to proceed with your order.

Sales Tax (State of Michigan) Charges of 6% are added to all orders placed on our website.

WHEN WILL I RECEIVE MY ORDER?

Delivery orders received before 1:00 pm EST time will be delivered on the same day, if needed.

Orders received after 1:00 pm EST are generally delivered the following day.

Orders with a specified delivery date will be delivered on that day (note must be received before 1:00 p.m. if for same day).

Orders placed on a Sunday will be delivered on the Next Business Day.

We cannot guarantee specific timed deliveries – except for funerals and weddings.

Orders are delivered one time. If the recipient is not home the flowers/plant are returned to the shop and a delivery note and/or phone message is left informing them that flowers/plants have tried to be delivered and to collect from the shop or reschedule delivery (another delivery fee will be required). To avoid this issue, please leave the recipient’s phone number with us so we can make sure they are home before delivering.

Flowers by Anna LLC is not held responsible for theft or damage of flowers and/or plants if left per your instructions.

Guarantee

We guarantee your complete satisfaction within a 72 hour guarantee for our fresh flower arrangements.